Experience
Experience
Every case follows the same format: context, decision, and measurable result. Where I can, I link the evidence; where I can’t, I explain why.
Portfolio consulting for IB-SALUT
Portfolio management consulting for IB-SALUT's e-Government / Digital Administration portfolio: SAFe Lean Portfolio Management applied, AI-driven digitization of administrative processes, and a transformation roadmap shaped under ENS compliance.
Estrategia TI y seguridad para el Ayuntamiento de Barcelona
End-to-end digital transformation: an IT strategy aligned with the EU digital agenda, real-time analytics for decision-makers, and an ENS/NIST security framework with verified GDPR compliance.
IT service management for Banco Sabadell
Supervision of IT service contracts across a €2M+ portfolio: 98% SLA compliance and a 35% reduction in incident resolution time through continuous flow optimization.
ServiceNow workflow redesign for REDEIA
Redesign of ServiceNow RITM workflows: 40% of manual request processes automated and +28 points in internal user satisfaction.
Nationwide digital transformation for Orange Spain
Digital transformation programs for large accounts: nationwide migration from legacy analog platforms to digital, 4G/5G deployments, IoT ecosystems and fiber rollouts, with cross-functional teams and iterative delivery.